RETURN POLICY

1. THE 30-DAY RETURN WINDOW

You may request a return within 30 days of delivery (the date your order arrived).

If more than 30 days have passed since delivery, Family Fun Games Inc. cannot issue a refund. After 30 days, all sales are final except as required by law for defective goods (see Section 5).

2. DAMAGED OR WRONG ITEMS — FREE REPLACEMENT OR REFUND

If your order arrives damaged, defective, or wrong, email us at support@familyfungames.ca within 14 days of delivery with a photo of the product and packaging. We will ship a replacement or refund you — your choice — at no cost to you, including return shipping.

Damage from normal play, misuse, improper storage, or modification after delivery is not covered by this section.

3. CONDITION REQUIRED FOR A RETURN

To be eligible for a return within the 30-day window, the product must meet all of the following:

• Unused and in original condition — not used in games, practices, PE class, or events.
• Free of damage, breakage, scratches, dents, or wear.
• Returned with all original parts, packaging, rulebook, stickers, and accessories included in the order.
• Accompanied by proof of purchase (order number, receipt, or confirmation email).

If any of these conditions are not met, we may refuse the return.

4. HOW TO REQUEST A RETURN

Email support@familyfungames.ca with:

• Your full name and order number.
• The product(s) you want to return.
• The reason for the return.
• Clear photos of the product and packaging.

Do not ship the product until we reply with a Return Authorization and the shipping address. Unauthorized packages may be refused.

Unless we agree otherwise in writing, the customer pays return shipping. We recommend a tracked method. Family Fun Games Inc. is not responsible for items lost in transit on the return trip. (If the item arrived damaged or wrong, we cover return shipping — see Section 2.)

5. DEFECTIVE PRODUCTS AND LEGAL WARRANTIES

This policy does not take away rights you have under Canadian law. If a product is defective, not as described, or not reasonably fit for its ordinary purpose when you received it, contact us. We will inspect it and, if the claim is valid, repair, replace, or refund it as the law requires.

Normal wear from play, misuse, improper storage, or modifications are not defects.

6. REFUND METHOD AND TIMING

Approved refunds are issued to the original payment method. Shipping fees paid on the original order are not refunded unless the return is our error or a confirmed damaged, wrong, or defective item.

Once we receive and inspect the returned item, we will process the refund within 5 business days.

We do not offer cash refunds. Store credit may be offered instead of a card refund only if both parties agree.

7. ITEMS WE DO NOT REFUND

• Products returned more than 30 days after delivery.
• Used, incomplete, or damaged-through-play products (except approved defect or damaged/wrong-on-arrival claims under Section 2).
• Products returned without proof of purchase or without a Return Authorization.
• Digital products, contest entries, demo-day bookings, and services.
• Items purchased from a third-party seller (Amazon, a school supplier, or another retailer). Those returns follow that seller's policy.

8. SCHOOLS, DISTRIBUTORS, AND BULK ORDERS

School, rec-centre, and distributor orders follow this same 30-day and condition policy unless a signed purchase order or wholesale agreement states different terms. Please include the PO number when you request a return.

9. CONTACT

Family Fun Games Inc.

Website: familyfungames.ca

Email: support@familyfungames.ca

Phone: 1-306-441-9916

Saskatchewan, Canada

10. CHANGES AND GOVERNING LAW

We may update this policy from time to time. The version posted on familyfungames.ca on the date of your purchase applies to that order.

This policy is governed by the laws of the Province of Saskatchewan and the laws of Canada that apply there. Statutory consumer-protection rights are not limited by this document.